Return Policy

Return Policy and Guidelines

Ochah products are made to make you and your pouch happy, and we back that up with our return policies. If you’re not pleased with your purchase from, just contact us within 30 days and we will give you a refund or replacement.

*Only purchases made directly from qualify for the 30-Day Satisfaction Guarantee. For all other Ochah products, please contact your authorized reseller for merchant guarantees.

If you are not 100% satisfied with your purchase, simply send it back within 30 days and we’ll refund the full cost of the item minus shipping costs.

Important Guidelines:-

  • Returned items must be received by Ochah, within 30 days of the day the customer receives them
  • The refund will be made in the name of the person who owns the card used in the initial transaction
  • Delivery fees apply to returned items, unless the product is defective or damaged, or if the wrong item was sent
  • No item marked ‘‘Final Sale’’ may be returned